At Srinarai, we ensure that every order is carefully packed and delivered to you with love and care. Please read our shipping terms below:
Processing Time
- All orders are processed within 2–5 business days after confirmation.
- Custom or made-to-order jewelry may take 7–14 business days (timelines will be shared at the time of order).
- Orders are not shipped or delivered on Sundays or public holidays.
Shipping Methods & Delivery
- We ship through trusted courier partners to ensure safe and timely delivery.
- Standard delivery timeline: 5–10 business days (within India).
- International shipping (if applicable): 10–21 business days, depending on the destination and customs.
Shipping Charges
- Shipping charges will be calculated at checkout and displayed before payment.
- Free shipping may be available on select promotions or minimum order values.
Order Tracking
Once your order is dispatched, you will receive a tracking ID via email/SMS to monitor your shipment.
Delays & Responsibility
- Srinarai is not responsible for delays caused by courier companies, weather conditions, or customs clearance.
- We are not liable for lost or stolen packages once marked as “delivered” by the courier.
Incorrect Information
- Customers are responsible for providing correct shipping details.
- Orders with incorrect addresses or failed deliveries due to customer error will not be eligible for refunds or replacements.
International Shipping (if offered)
- Customs duties, taxes, and import fees (if applicable) are the responsibility of the customer.
At Srinarai, we aim to make your unboxing experience as special as the jewelry itself. Thank you for trusting us with your treasured moments.